Registration Rate: Members: $99     Non-Members: $139
Instructor: Gwen Volk

This presentation will help team members understand how what they do or say in performing their individual jobs can either prevent or result in fair housing complaints and/or violations. They will gain insight into how the perceptions and intentions of the applicant or resident and the team member set the stage for every encounter.  They will learn to recognize how fair housing complaints and violations can result from their action, inaction, or delayed action as well as from their communication with applicants and residents verbally, nonverbally or in writing.   With a focus on senior housing, each of these will be illustrated with real world examples relevant to team members at every level.  Participants will be asked to determine what could have been done differently to avoid fair housing exposure.  The session will conclude with a set of best practices and a take-home self-assessment.

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