Registration: Members $99     Non-Members $139
Instructor: Scott Ployer

Developing good people management skills is vital and essential to your total success. This investment in yourself will provide years of invaluable benefits in all aspects of your life. Difficult people and situations are inevitable. Learning how to manage them is the key.
In this session we will:

➢ Define conflict and conflict resolution
➢ Share the five types of conflict
➢ Teach the six phases of the conflict resolution process
➢ Share the various types of behavior and help to develop coping strategies
➢ Share tips on how to reduce resistance by using the Agreement Frame strategy
➢ And more…

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