In this webinar, participants will learn how to properly document resident files for different types of tenant infractions. We will discuss a series of different infractions, the types of documentation needed and the proper language to use when documenting your resident files. You will learn what documentation really makes a difference to a judge if you are ever faced with a court appearance and/or evicting a resident. This webinar is ideal for site managers, compliance staff and corporate level property management staff.

Topics covered in this Webinar:

• Hoarding
• Resident harassment/bullying
• Assistive animal and pet infractions
• Unauthorized residents
• Damages found during inspections
• Non-payment of rent
• Repayment agreements
• What to say (and what not to say) when documenting infractions

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