BEGIN:VCALENDAR VERSION:2.0 PRODID:-//jEvents 2.0 for Joomla//EN CALSCALE:GREGORIAN METHOD:PUBLISH BEGIN:VTIMEZONE TZID:America/Denver X-LIC-LOCATION:America/Denver BEGIN:DAYLIGHT TZOFFSETFROM:-0700 TZOFFSETTO:-0600 TZNAME:MDT DTSTART:19700308T020000 RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0600 TZOFFSETTO:-0700 TZNAME:MST DTSTART:19701101T020000 RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU END:STANDARD END:VTIMEZONE BEGIN:VEVENT UID:d9faebd64b58175a331ecfcbc3d291ff231 CATEGORIES:Events SUMMARY:How to Effectively Deal with Difficult People Webinar DESCRIPTION:
Registration: Members $99 Non-Members $139
Instructor:
Scott Ployer
Developing good people management skills
is vital and essential to your total success. This investment in yourself w
ill provide years of invaluable benefits in all aspects of your life. Diffi
cult people and situations are inevitable. Learning how to manage them is t
he key.
In this session we will:
➢ Define conflict and conflict
resolution
➢ Share the five types of conflict
➢ Teach the six ph
ases of the conflict resolution process
➢ Share the various types of b
ehavior and help to develop coping strategies
➢ Share tips on how to r
educe resistance by using the Agreement Frame strategy
➢ And more…