As a housing professional, time is one of the most valuable as
sets available in the workplace. During this session, attendees receive tip
s on how to become a better leader, manager, or facilitator with the use of
time management principles, prioritizing, and crisis management.Dealing with Adversity/Difficult Residents
span>
Defusing stressful situations and workin
g with people from diverse backgrounds are common practices in affordable h
ousing. This session will explore the importance of handling diverse and ch
allenging resident situations with mindfulness and consistency. Attendees w
ill receive tools, tips, and basic skills to address the adverse and diffic
ult conditions management and maintenance staff often face at the site leve
l.
Quality Customer Service in
Affordable Housing
Customer se
rvice is just as important in affordable housing as elsewhere. In this sess
ion, attendees will learn about the importance of quality customer service,
revisit HUD’s customer service plan and principles as well as general best
practices, review ways to handle customer complaints, provide tops for imp
roving customer interactions, and encourage staff to remain grounded during
moments of adversity.
About the Instructor
: Amanda Atkins
Headquartered
in Eugene, Oregon, Atkins Consulting Professionals LLC is an innovative pro
perty management consulting firm specializing in affordable multifamily pro
perty management consulting, mental health in the workplace, and housing-sp
ecific environmental consulting. ACP offers various forms of professional s
upport and services both locally and nationwide.
Amanda K. Atkins is a nationally recognized public speaker and tr
ainer of HUD affordable housing, property management practices, fair housin
g requirements, senior housing, environmental consulting, workplace health,
and other focuses. Atkins Consulting Professionals LLC was created in 2009
, owned and managed by Ms. Atkins. Prior to this Ms. Atkins facilitated the
operation of her family’s business, Candi Atkins Consulting, for several y
ears.
Accommodations:
Rooms are available on a first come first se
rve basis from $99.00/night at the Radisson Hotel Bismarck by callin
g 701-255-6000 or by going online to
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