AHMA Member: $99 • Non-Members: $139

Business is made or lost on first and on-going impressions. Those who present themselves with polish, confidence and courtesy will build productive relationships with coworkers and residents. Learn the essential skills you need to succeed in business and professionally represent the corporate brand.

First Impressions
• Why etiquette is important
• YOU are the organization

Digital Diplomacy
• Phone etiquette
• Email dos and don’ts
• Appropriate use and best practices for social media

Meeting Manners
• Meeting do’s and taboos
• Receiving visitors

Workplace Etiquette
• Showing courtesy and respect to co-workers
• Common courtesies: office gossip and workplace issues

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