Regional Manager

Posted: May 8th, 2023

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving northern Colorado since 1927.  We serve tens of thousands of people each year in seven ministries: Marisol Services (for women), Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Services.

Our employees are crucial to our success in achieving our Mission of extending the healing ministry of Jesus Christ to the poor and those in need.  Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.  We accomplish this through:

Employer sponsored training

Culture of Trauma-Informed Care

Generous compensation and benefits package.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

SUMMARY  

The Regional Manager is part of the Housing Management Services division of Catholic Charities Housing and is responsible for the general management and oversight of all properties assigned to portfolio. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Responsible for the employment of qualified and competent personnel, assuring compliance with all local, state, and federal laws. Assure appropriate training and orientation of new personnel in accordance with the stated goals and objectives of CCH. 

Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.  

Coordinate general administration and operations of CCH properties assigned to provide safe and sanitary housing, relevant social and recreation programs, positive management/resident relations ad maintain a financially sound and viable operation. Perform and document on-site inspections as needed. 

Assure that resident selection, leasing and waiting lists are in compliance with all laws. Assure that the policies are correct for each program as set by HUD.

Work with site management to assure development and implementation of preventative maintenance programs as needed. 

Assure realistic and consistent efforts toward resident involvement, positive resident relations, response to expressed resident needs and development of social, educational, religious and recreational programs. Address resident relations in conjunction with on-site manager, when necessary. 

Formulate and analyze data for management reviews, rent increases and requests for use of funds from reserve for replacements and residual receipts. 

Review policy and procedures and update as needed. 

Supervise and direct assigned staff in the performance of their duties. Promote continuing education as needed.  

Uses creativity and innovation in program development and service delivery. 

Qualifications

Solid knowledge of HUD, CHFA and other affordable housing requirements. 

Solid knowledge of Fair Housing Laws so that policies and actions are administered in compliance with Federal, State and Local laws. 

Ability to oversee and supervise the work of others. Demonstrated ability to function as a team member, both in a leadership and supportive role. 

Ability to communicate clearly in both oral and written forms with a diverse population. 

The education and experience equivalent to a Bachelor’s degree in a related field and three years of related work experience with at least one year of supervisory experience in a housing environment. 

Certification as a Certified Property Manager (CPM) preferred and may be required within twelve months of employment. 

Ability to operate basic office equipment to include a computer and peripherals, printer, photocopier, phone, facsimile, etc. 

Licensed ability to drive a vehicle and satisfactory driving record. 

Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.  

EDUCATION and/or EXPERIENCE

Bachelor's degree (BA/BS) from an accredited four-year college or university; and two to four years related experience and/or training; or equivalent combination of education and experience. 

COMPENSATION & BENEFITS:

Salary: $80,000-$90,000

Training:
We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Public Speaking; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more. 

Benefits:
In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including: 

Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance. 

9 Paid Holidays annually (shelters are 24/7, so there may be a need to work some holidays, which would include holiday pay). 

403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation. 

Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date. 

May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits. 

ARE YOU READY TO JOIN OUR TEAM? If you are ready to make answer the call and make a difference, please submit your application online at ccdenver.org/careers. We look forward to meeting you! 

We conduct background checks as part of our hiring process. 

To apply please visit Manager, Regional (paycomonline.net)

Drug-Free Workplace. 

We believe every employee has the right to work in an environment that is free from all forms of unlawful discrimination. Consistent with applicable laws, Catholic Charities makes all decisions involving any aspect of the employment relationship without regard to race, color, religion, age, gender, sexual orientation, marital status, national origin, citizenship, the presence of any physical or mental disability of someone otherwise qualified, veteran status, genetic information, or any other status or characteristic protected by local, state, or federal law, other than those positions which are deemed ministerial in nature. Discrimination and/or harassment based on any of those factors are inconsistent with our philosophy of doing business and will not be tolerated. This policy of non-discrimination applies to all aspects application procedures, hiring, advancement, transfers, reductions in force, discharge, compensation, training, or other terms, conditions and privileges of employment. 

EEO/AA

Equal Opportunity Employer

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VP of Property Management- Rocky Mountain Communities

 Posted: April 25th, 2023

Strong communities are composed of individuals and families who are supported and empowered to thrive. For over 30 years, Rocky Mountain Communities has leveraged resources and partnerships to invest in resident-focused affordable housing solutions across Colorado. We develop, own and manage housing communities, where we also offer services and programming that promote youth success, adult-self-sufficiency and elderly independence. In doing so, we strengthen the fabric of our great state for everyone – now and for generations to come. Rocky Mountain Communities is committed to increasing housing equity. We promote racial equity in access to housing as well as in equitable outcomes for those we serve. Everything we do is through a racial equity lens.

In order to accomplish our mission, it is essential for RMC to attract and retain knowledgeable and energetic employees who share its values. If you are interested in joining RMC and assisting our residents in achieve their goals, please apply for the position of Senior Vice President (Sr. VP) of Property Management.

The Sr. VP will develop and implement strategies to ensure high quality service, cost effective management of resources while advancing RMC’s mission and business objectives. The Sr. VP will also promote a culture that reflects RMC values, encourages outstanding performance and rewards productivity. The position reports to the President & CEO of RMC.

To succeed, the ideal candidate will:

*Be responsible for improving portfolio performance, understand key levers for success and ensure staff collaborates to increase the sustainability of our communities and residents in support of RMC’s mission.

*Develop business plans to advance RMC’s mission and objectives and review annually;

*Develop and monitor strategies to ensure the long-term success and viability of the organization;

*Oversee direct reports in the supervision and guidance of property staff, ensure that the properties are in strict compliance with all applicable regulations;

*In conjunction with our marketing and communications consultant, oversee marketing efforts for new tenants & tenant retention;

*Direct the preparation of operating budgets and performance reports in concert with property ownership and asset management;

*As a member of RMC ’s executive team, serve as partner on related project feasibility analysis; develop and implement sound operational procedures, policies and standards.

Job Summary

The Sr. Vice President of Property Management is responsible for the overall strategic direction, operation and profitability of Rocky Mountain Communities (RMC) property management operations. Primary duties include setting the property management business line and individual property performance goals, oversight of property compliance, budgeting, marketing, building an agile department team and fostering industry partnerships.

Essential Duties and Responsibilities

• Responsible for the overall strategic direction, operation and profitability of the RMC property management operations and its 1,400 +/- unit multi-family portfolio

• Oversees the financial performance and physical maintenance of all properties in RMC’s portfolio, and advances strategic goals for the management company.

• Oversee the initial marketing and lease-up and transition to operation for new properties ensuring that all units are leased in compliance with the owner’s and all regulatory requirements.

• Establishes, monitors, and measures strategic goal achievement for the Property Management business line.

• Collaborate with VP of Resident Services and staff by helping to empower teams to increase the sustainability of RMC’s communities and residents in support of the organization’s mission.

• Creates annual performance plans for the Regional Directors and evaluates performance throughout the year. Identifies and articulates annual department performance objectives.

• Maintains oversight of all Property Managers and department staff.

• Monitors the operations, maintenance and record keeping of all properties to ensure compliance with Federal/State/Local lender/investor, HUD, LIHTC, AHP and related requirements.

• Sets budget and performance targets for the RMC portfolio and creates annual budgets for individual properties and the Property Management business line.

• Develops management plans, monitors monthly financial performance, and works closely with the Director of Asset Management to establish capital improvement budgets for all properties.

• Collaborates with the Director of Asset Management to provide property performance reports and develop corrective action plans for under-performing properties.

• Works closely with the Marketing and communications consultant to create and implement an overall marketing strategy for RMC properties.

• Works closely with Vice President of Real Estate on acquisitions to ensure seamless transition of ownership to include, possession, staffing, security, rent collection and notification of regulatory agencies.

• Review, analyze, interpret and summarize financial, occupancy, and other property operating reports and advise the Vice President of Finance and Chief Executive Officer.

• Serves as a member of Executive Leadership Team to establish, monitor, measure and achieve

RMC’s strategic goals and objectives.

• Creates and maintains positive relationships with all external partners, government officials and professional organizations related to the Property and Housing industry.

• Performs other duties as needed in the event of position vacancies, crises or opportunities.

• Travels to and inspects all properties in the portfolio at least quarterly, or as needed.

• Participates in special projects and performs other duties as required.

* This position occasionally requires frequent evening/weekend hours, daytime and some overnight travel as workload necessitates.

Knowledge, Skills and Abilities

• Strong background in residential management to oversee a property management Business line with +/- 30 employees and approximately 1,400 +/- unit multi-family portfolio

throughout the state of Colorado.

• High self-motivation with demonstrated skill in managing quality affordable housing in urban and rural environments, and remain committed to making every property in the portfolio a safe,

attractive and desirable community with healthy financial performance and high levels of resident satisfaction.

• Excellent written and oral communication skills; demonstrated track record of working effectively with community groups including clients with diverse economic and educational backgrounds.

• Ability to establish effective working relationships with customers, the public, funders and staff.

• Knowledge of and experience managing properties funded through the Federal Low Income Housing Tax Credit (LIHTC) program and HUD development programs and applicable compliance responsibilities.

Qualifications

* Minimum Bachelor’s Degree and 10+ years of progressive property management experience including LIHTC and HUD, including minimum of five years’ experience in a management or supervisory position with a focus on affordable housing.

* Strong leadership, management, and supervisory skills; demonstrated ability to effectively manage a diverse employee base; experienced in effectively recruiting, managing, developing and retaining professional staff.

* Demonstrated ability to operate and manage a complex and dynamic property management business line, including understanding and implementing industry best practices.

* Thorough knowledge and understanding of federal, state, and local law as it applies to tenant and landlord relations. Strong technical knowledge of various federal, state, and local affordable housing programs and regulatory requirements. Sound understanding of legal, loan and regulatory agreement documents.

* Experience preparing and analyzing property operating budgets, budget variance reports, occupancy reports, income and expense statements and financial statements.

* Strategic awareness to recognize trends and ability to implement plans to address negative performance trends.

* An entrepreneurial and creative approach to team building and problem-solving; demonstrated ability to work effectively across multiple disciplines within an organization.

* Proficiency with the Microsoft Office Suite and property management software including YARDI.

* Computer proficiency in Microsoft Office and property management accounting software.

* Ability to analyze and forecast property financial positions.

* Capable of managing and prioritizing multiple tasks and responsibilities.

Education and/or Experience

• Bachelor’s degree in Business, Real Estate, or related field or the equivalent combination of education/experience required.

• Minimum of ten years of experience in multi-family property management required, preferably with a focus on affordable housing management.

• Minimum of 5 years’ experience as a regional property manager, senior property manager

supervising multiple sites, or equivalent position required.

Job Type: Full-time

Pay: $110,000.00 - $125,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 10 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Denver, CO: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• LIHTC: 5 years (Preferred)
• Affordable Housing: 10 years (Preferred)

Work Location: In person

• Health insurance

Please submit resumes to: [email protected]

Equal Opportunity Employer

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Maintenance Technician

Posted: April 14th, 2023

Department: Property Operations
Status: Full-time
FLSA Status: Hourly, Non-Exempt
Reports to: Property Manager
Number of Direct Reports: 0
Pay Rate: $22 - $27/hour
Revised Date: April 2023

ABOUT ARCHWAY
Archway Housing is a Non-Profit 501(c)(3) housing development and property management organization. Its
mission is “to change lives by providing housing and related supportive services that engender a safe
environment and teach community skills for families and persons with very low to moderate incomes.”
Archway currently serves residents in 10 properties in Metro Denver and in Fountain, CO (outside of Colorado
Springs). These households are primarily in the 30%, 40%, and 50% ranges of the Area Median Income, with a
few at 60% of AMI. Continuously seeks to add housing units to its inventory through development of new
properties using the Federal LIHTC program.
A very important aspect of our work is a service component that assists adult and child residents to become ever
more self-sufficient.

ESSENTIAL JOB FUNCTIONS
Facilities Maintenance:
● Perform maintenance to ensure the community areas are in proper condition.
● Remove and dispose of garbage on community grounds, in common areas and at the entrance to
maintain appearance standards.
● Perform regular inventories of maintenance and supplies.
● Maintain order and appearance of storage areas and maintenance shop.
● Comply with OSHA safety regulations to reduce accident occurrences and to protect residents, the
company, team members and vendors.
● Perform scheduled preventative maintenance service on a timely basis i.e. furnace filters, smoke alarm
batteries.
● Schedule and perform duties needed to turn vacant units in a timely manner for leasing.
● Remain available for “on-call” duties as needed.
Relationship Management:
● Work professionally and respectfully with all other staff.
● Build and maintain valuable resident relationships and vendor relationships.

Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties
or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may
change at any time with or without notice.

Required Education and Experience:
● High School Diploma or GED required
● Basic computer and mobile device skills
● Understand operation of basic maintenance tools
● Excellent customer service skills
● Valid driver’s license and access to reliable transportation
● Knowledge of plumbing, electrical, appliance repairs, HVAC, drywall, and carpentry is a plus
● Ability to efficiently perform job responsibilities with minimal supervision
● Ability to lift or move up to 75 pounds
● Ability to tolerate exposure to various chemical compounds

Compensation:
A. The pay range for this role begins at $22 per hour and goes to $27 per hour depending on experience.
B. Archway provides Health and Dental insurance with the company paying 80% of the cost.
C. Archway provides a Vision plan, the company pays the full amount of this coverage.
D. Archway provides a 401k retirement plan and contributes 3% of the employee’s eligible annual pay as a
non-elective contribution.
E. Archway provides 13 paid holidays per year, including 3 floating holidays.
F. Full-time employees accumulate one day of paid sick leave for each month worked, after their first 30 days of
full employment. Unused sick leave accumulates from year to year up to a maximum of 60 working days.
G. Full-time employees in their first three years of continuous employment will accrue vacation time at 3.08
hours per pay period. For a Full-time employee working 40 hours per week, this equals 80 hours, or two-weeks
of vacation per year.
H. Prior to hire, an Employee Handbook detailing these and other benefits will be made available to newly hired
employees.

If you would like to apply for this position, please send your resume to [email protected].

Thank you for your interest in Archway Communities!

Equal Opportunity Employer

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2 Full Time Facilities Technicians-Senior Living Community (Denver)

Kavod Senior Life
Adams near Ellsworth

compensation: $18.50/hr to $20.50/hr DOE
employment type: full-time
job title: FT Facilities Technician
non-profit organization

We are an amazing organization and we’re looking to grow our workforce in some critical areas. If you’re looking for a position where you can use your skills to make a difference in the lives of others, look no further! We are truly a rewarding place to work. It’s an organization where ability and compassion combine to create unmatched service. We value our employees and have built an organization that embraces diversity, supports team members and encourages growth. We are proud to be an Equal Opportunity Employer.

More About Us:

We provide Senior Living and Assisted Living apartment homes for adults 62 years of age and older (and people with qualifying mobility impairment disabilities). Our residences and main office are in the beautiful Cherry Creek neighborhood, convenient to the Cherry Creek Mall, restaurants, movie theater, shops, tennis courts and walking paths. Our team members provide quality care, services and support to our residents and the broader community. In turn, it is our philosophy to provide a rich compensation and benefits package with flexibility, affordability and ease of use in mind.

Through our commitment to hiring well-qualified candidates and maintaining a safe working environment we conduct preemployment screening on all prospective employees.

Our nonprofit organization is currently seeking 2-FT Facilities Technicians to join our team! If you're looking for work where you can make a difference and be a part of a great team this may be the position for you.

Job Summary: Performs routine maintenance that is essential to the appearance and continued upkeep of the property and assigned areas under the direction of the Director of Facilities.

Job Requirements: Two years of hands on experience in building maintenance preferred, painting, grounds work, plumbing, electric, HVAC and apartment make-ready. Use of hand tools required for job assignments. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals..

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to feel objects, tools, or controls; and reach with hands and arms. Frequent stoop, kneel, crouch, or crawl. Occasional sit, climb or balance, talk or hear, and taste or smell. Must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Schedule 1: Monday-Friday, 7:30am-4:00pm, rotating on-call Saturday
Schedule 2: Monday-Friday, 8:00am-4:30pm, rotating on-call Saturday

Compensation is DOE and our FT staff are also eligible for a comprehensive benefits package complete with medical, dental, vision, life insurance, STD/LTD, retirement with match, generous paid time off and tuition reimbursement.

We require employees to be vaccinated against COVID-19 and influenza with certain limited exceptions.

For consideration please submit a cover letter and resume outlining your experience as it relates to the position to [email protected] or visit our career page where they can find a fillable job application.. Only local candidates will be considered. 

Equal Opportunity Employer

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LEASING SPECIALIST FOR SENIOR LIVING COMMUNITY
(CHERRY CREEK)
KAVOD SENIOR LIFE

• Preparation of certification notices per HUD regulations and distribution to residents, scheduling appointments
• Schedules and participates in in-person resident meetings to collect required documentation
• Conduct apartment inspections & enter the deficiencies into the work order system
• Make copies of all required documentation & return originals to resident
• Timely compile recertification worksheet for audit/review by the 20th of each month.
• Send notices by the 1st of the month for residents to sign recertification
• Collect signatures and explain any applicable rent changes to resident. Post tenant payments.
• Communicate concerns regarding personal or social tenant problems that arise that are not of a leasing nature.
• Keep current on all updates and changes in HUD and Fair Housing programs and requirements.
• Maintain resident files and various leasing data spreadsheets. Assist with annual audit all tenant files (move-ins & current residents) prior to annual CHFA review in accordance with internal practices.
• Archive tenant files to storage. Assist Leasing Manager with maintaining archived files.

Equal Opportunity Employer

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COMPLIANCE SPECIALIST

Equal Opportunity Employer

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COMPLIANCE SPECIALIST

• Review and approve applicant packet according to the Archdiocesan Housing Resident Selection Criteria, Housing Authority guidelines, HUD, USDA and CHFA standards. Maintain waiting list to be in compliance with HUD and CHFA standards using corporate property management software.
• Audit resident move-ins by reviewing paperwork, using property management software to ensure that residents are entered properly in the system.
• Review, update policies and procedures.
• Close out resident files when a move-out occurs by closing their paper file and deleting the file from the system so that Archdiocesan Housing is requesting the appropriate subsidy amount each month and the resident security deposit is returned within the time allotted by law.
• Prepare voucher and HAP request and file for the monthly subsidy by using appropriate property management software.
• Audit recertification process of all Section 8 residents as required by checking that the appropriate verifications have been collected using the appropriate property management software so that residents and Owner stays in compliance with HUD standards.
• Audit and approve all paperwork for mountain properties for leasing, move-in and move-out so that properties stay in compliance with Tax Credit regulations.
• Provide information and clarifications for residents, applicants and staff by using HUD resources, Tax Credit resources and Archdiocesan Housing guidelines in order to stay in compliance with these and other governmental regulations.
• Prepares rent increases as needed working with management analysis staff person to determine if OCAF or budget based will be used.
• Respond to “findings” from management reviews and audits by making necessary corrections and/or explaining the reason for the irregularity so that the Archdiocesan Housing properties stay in compliance with HUD and CHFA standards and other governmental agencies.
• Oversees the work of any leasing coordinator assistant and trains the leasing coordinator assistant to be able to perform the necessary duties of the Compliance Specialist if needed.
• Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of client and agency information.
• Regular and predictable attendance.
• Process Special Claims
• Work with Regional Managers and Training Specialist develop training for Site Managers and Assistant Site Managers. 
• Track set asides and applicable fractions for the Tax Credit Portfolio.
• Conduct Hearings for denied applications.

• Knowledge of HUD Occupancy Regulations and Tax Credit Regulations so that these regulations can be applied correctly.
• Knowledge of property management software that the organization is using so that resident data, waiting lists and subsidy requests are processed correctly.
• Knowledge of Fair Housing Laws so that policies and actions are administered in compliance with Federal, State and Local laws.
• Ability to oversee and supervise the work of others.
• Ability to communicate clearly in both oral and written forms.
• Bachelor’s Degree preferred. Must have completed training programs related to HUD, CFHA, Tax Credit and other governmental agencies for compliance requirements.
• Ability to operate basic office equipment to include a computer and peripherals, printer, photocopier, phone, facsimile, etc.
• Ability to work in a general office environment.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Ability to effectively lead and motivate staff through application of Agency values.

• Extensive Paid Time Off including 9 Paid Holidays annually (4 weeks accrual for new employees - increasing yearly) promoting work life balance.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.

Equal Opportunity Employer

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COMPLIANCE SPECIALIST

• Health, Dental & Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Plan (FSA)
• 401 (K) with employer match
• Early Access to Wages/Instant Pay
• Paid Holidays & Time Off
• Paid Life Insurance
• Paid Long-Term Disability Insurance
• Paid Parental Leave
• Paid Volunteer Time
• Wellness Program
• Employee Assistance Program
• Fitness Reimbursement Plan
• Casual Dress Code

• High School diploma or GED
• Minimum 3-5 Years of experience in affordable housing compliance auditing or compliance file reviews.
• Working knowledge of basic regulatory frameworks, general regulatory and internal control requirements, and industry knowledge in all aspects of compliance
• Self-motivated with the ability to be a strategic and critical thinker in addition to being able to take initiative and able to work in an independent work environment.

• Be a strategic and critical thinker.
• Prioritize multiple responsibilities, adhere to strict deadlines, and be highly organized.
• Be meticulously detailed in reviews of documents.
• Use technology and internal software to follow processes and ensure efficiencies.
• Prioritize work and meet the strictest of deadlines.
• Rely on self-judgment in problem-solving.
• Work on multiple projects simultaneously in a fast-paced working environment with many interruptions.
• Consistently provide excellent customer service, even under stressful situations.
• Show sensitivity to the challenges facing on-site property management personnel, in addition to providing guidance to property management staff in a non-condescending manner.
• Effectively communicate with external clients and internal staff in written and verbal form.
• Have excellent time management and organization skills.
• Have flexibility and be open to changing operating policies and procedures.
• Always keep resident data private and confidential.
• Commit to being a lifetime learner to maintain an up-to-date knowledge of changing programmatic rules and regulations.
• Excellent computer skills, including advanced experience with Microsoft Word, Excel, PowerPoint, and Outlook. Working knowledge of various property management software such as OneSite, Yardi or Resman is a plus.
• Follow all Federal, State, and Local Fair Housing laws.
• Always maintain a pleasant, positive, and professional attitude.

Equal Opportunity Employer

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Director, HMS