Instructor: Heather Wezensky

Learn essential strategies for creating thorough, professional, and legally sound documentation of resident violations. This session provides practical approaches to documenting various infractions while maintaining objectivity and compliance with fair housing requirements. Discover how proper documentation can protect your property, support necessary legal actions, and maintain program integrity. Perfect for property managers, compliance officers, and site staff responsible for resident file management and lease enforcement.

Here are a few of the topics we will cover in this session:

«  Professional language standards for violation documentation
«  Creating court-ready documentation that stands up to scrutiny
«  Proper documentation techniques for various violation types
«  Photo and video documentation best practices
«  Timeline management for progressive enforcement
«  Documentation dos and don'ts for sensitive situations

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