Education Schedule
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North Dakota Spring Workshop
Thursday, April 25, 2019, 8:00 AM - 5:00 PM MST
Category: Events

North Dakota Spring Workshop
April 25th 
Radisson Hotel Bismarck 
605 East Broadway Avenue
Bismarck, ND 58501
Phone: (701) 255-6000
Stress Management
Overwork and stress can lead to poor efficiency in the work place as well as a loss of teamwork. In this session, attendees review how stress dictates personal choices in the work setting, identifying internal and external stress triggers, key skills for dealing with stress management, and methods for increasing productivity through overcoming workplace stress. 
Time Management
As a housing professional, time is one of the most valuable assets available in the workplace. During this session, attendees receive tips on how to become a better leader, manager, or facilitator with the use of time management principles, prioritizing, and crisis management.
Dealing with Adversity/Difficult Residents
Defusing stressful situations and working with people from diverse backgrounds are common practices in affordable housing. This session will explore the importance of handling diverse and challenging resident situations with mindfulness and consistency. Attendees will receive tools, tips, and basic skills to address the adverse and difficult conditions management and maintenance staff often face at the site level.
Quality Customer Service in Affordable Housing
Customer service is just as important in affordable housing as elsewhere. In this session, attendees will learn about the importance of quality customer service, revisit HUD’s customer service plan and principles as well as general best practices, review ways to handle customer complaints, provide tops for improving customer interactions, and encourage staff to remain grounded during moments of adversity. 
About the Instructor: Amanda Atkins
Headquartered in Eugene, Oregon, Atkins Consulting Professionals LLC is an innovative property management consulting firm specializing in affordable multifamily property management consulting, mental health in the workplace, and housing-specific environmental consulting. ACP offers various forms of professional support and services both locally and nationwide.
Amanda K. Atkins is a nationally recognized public speaker and trainer of HUD affordable housing, property management practices, fair housing requirements, senior housing, environmental consulting, workplace health, and other focuses. Atkins Consulting Professionals LLC was created in 2009, owned and managed by Ms. Atkins. Prior to this Ms. Atkins facilitated the operation of her family’s business, Candi Atkins Consulting, for several years.
Accommodations: 
Rooms are available on a first come first serve basis from $99.00/night at the Radisson Hotel Bismarck by calling 701-255-6000 or by going online to
Book your group rate for Rocky AHMAYou must make your reservation by Tuesday, March 24th Please mention the group code RAHMA4.