Foundations of Affordable Housing Property Management Series
This five-part training series presented by Jamila Burleson-Goshon provides a practical foundation for affordable housing property management, focusing on how core programs, compliance requirements, and day-to-day operations fit together. Designed for new hires and cross-training, the series helps staff understand the why behind the rules so they can apply requirements correctly, reduce errors, and work more confidently across HUD, LIHTC, HOME, and layered properties.
Participants will learn how program rules, operational practices, and consistent documentation work together to support successful affordable housing communities.
Each 90-minute session builds essential knowledge and skills needed for consistent, compliant, and professional property management.
Individual Webinars: Members: $129 Non-Members: $229
Full Series: Members: $495 Non-Members: $695
April 28th
9:30 – 11:00am MT
Part 1: Affordable Housing 101 — The Big Picture
This session introduces the structure of affordable housing programs, funding sources, and the roles of key stakeholders. Participants will learn essential terminology, how different programs intersect, and how compliance and oversight shape daily operations from move-in through move-out. The session also touches on the operational fundamentals that keep properties functioning successfully, including the role of rent collections and accurate rent posting in maintaining property sustainability.
May 12th
9:30 – 11:00am MT
Part 2: Leasing & Resident Onboarding Foundations
This session focuses on fair housing in leasing, application processing, required documentation, and move-in practices. Participants will learn how to distinguish eligibility from screening, handle reasonable accommodations, organize files properly, and avoid common leasing-related compliance findings. The session also addresses the importance of setting clear expectations with residents during onboarding, including explaining rent payment procedures and policies early in the leasing process.
May 28th
9:30 – 11:00am MT
Part 3: Fair Housing in Daily Operations
This session focuses on applying fair housing principles beyond the leasing process, including resident interactions, enforcement of house rules, accommodations, and consistency in day-to-day decision-making. Participants will explore how strong documentation and consistent practices support defensible decisions while also contributing to positive resident relationships and long-term retention.
June 11th
9:30 – 11:00am MT
Part 4: Compliance, Documentation & Audit Readiness
This session focuses on required documentation, timelines, and ongoing compliance responsibilities. Participants will learn how to manage annual and interim recertifications, household changes, record retention, EIV and NSPIRE basics, and how to prepare for audits and file reviews.
June 18th
9:30 – 11:00am MT
Part 5: Professional Skills for Affordable Housing Property Management
This session focuses on the professional skills needed to succeed on-site, including customer service, de-escalation, documentation, time management, and teamwork. Participants will also learn strategies to manage difficult situations, prevent burnout, and understand when issues should be escalated.
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